Updated: March 17, 2008

Welcome to the Web Support Center for Movicon X.

Here a quick overview about the Support Center contents.

A quick way for users to find information in the web Help system is by using full-text search. Full-text search allows users to search every topic in the Help system for a particular word or phrase. It's different from the Help index because the index contains keywords or phrases that may or may not be included in the actual topic, even though the author associated them with the topic. Full-text searches only find topics containing the actual word or phrase that was entered in the Search or Find field.

Information of this section comes from the technical issues managed from the Assistance Technicians to the frequently questions received.

Reading the issues, you will obtain answers in a easy and direct way, without the needs to calling the Support.

Probably, in fact, here you will find the answer to many question you have.

The KnowledgeBase is a good tool for the Movicon's developers because it contains a lot of informations and examples for understanding more better the complex product's mechanisms and the advanced development's techniques. The KnowledgeBase is a collection of the more precious informations for the people which want search suggestions, solutions and tricks.

The "How To..." tool will allow you to find the solution about the more common necessity in the using of the Movicon platform. A lot of topic offers a quick and safe help for exploring the product and find answers and solutions, tip and tricks, and for increasing the own knowledge about the Scada/HMI Movicon.

This section, called "Bugbase" will allow you to find the list of the knowledge bugs founds, isolated and fixed on the Service Pack or Build released from Progea. This instrument is fundamental for any Movicon developer, allowing the users to verify if any eventual problem would be already isolated and fixed, so to make easy the solving via the product update that you can download at the www.progea.com . If the problem were not founded, you can submit it to Progea Support Team using the related form  Bug Report. If the problem will be reproduced by the Support Team, the "Bugs Procedure" will be opened and you will be keep informed about the solving or about any eventual work-around.

Examples are always an important help to any Movicon's developer. Thanks to examples is possible to use the source code, the configuration, the functions ready-to-use or ready to copy-and-paste to satisfy any needs.

All reported examples are the consequence of the frequently request sent to the Progea's Support team.

For any further information: support@progea.com