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Customer care
Customer care
Customer Care
Progea is renowned for its quality services provided with Movicon and other distributed software products.
In addition to the highly qualified Technical Support services, that only a producer company can proivide, Progea guarantees complete availability and expertise in proving the below listed services.
For any further information, please contact our customer offices.
In addition to the highly qualified Technical Support services, that only a producer company can proivide, Progea guarantees complete availability and expertise in proving the below listed services.
For any further information, please contact our customer offices.
| After Sales Support A series of after-sales services guarantee Movicon users with constant updates and leading-edge technology Technical support is provided directly by Progea, the product designers and producers. This guarantees the user high quality, reliability and quick delivery support services. Updates can be downloaded free of charge from the Internet or by email. Training Progea organizes tailor-made training courses on request for all those companies needing it. These courses have a fixed daily rate, independent from the number of company members participating. Free workshops and seminars are organized for Solution Providers and program developers Workshop Progea organizes Workshops and Seminars exclusively designed and reserved for Movicon integrators on prefixed date schedule. These courses may be general or thematic. Click here to check out and book a place in any of the scheduled workshops or seminars. Support Contracts Support contracts can be obtained by any company wishing on-line telephone support, on-hand every working day of the week, and access to the FTP website for downloading application examples and new drivers. Newsletter The Mailing List service keeps all Movicon user subscribers regularly updated on the latest product innovations. Monthy newsletters keep Movicon users constantly informed on Progea news and services and the Progea website pages are the most efficient tools to use for getting up-to-date information, which is always available for consultation 24 hours a day. | Drivers by specification Even though a SDK kit can be provided for those developers wishing to create their own drivers, the Progea Team is also on hand to design non-standard communication drivers based on customer specifiation. Support The Progea technicians are on hand to provide Progea partners with support services to solve automation problems with effective solutions based on their vast and expert experience. Engineering Assistance To assist customers and partners in the best way possible, Progea will create special custom applications by developing or by getting Movicon developed according to customer or partner specifications. Web Support Center Progea dedicates a great deal of its resources to supporting customers via Web. The Progea website has a 24 hour-a-day support section aimed at providing its clients with all the tools they need along with a rich and precious source of useful information on developing applications with Movicon. The Web Support Center includes:
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