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Customer Care
 Progea
is renowned for its quality services provided with
Movicon and other distributed software
products.
In
addition to the highly qualified Technical Support
services, that only a producer company can proivide,
Progea guarantees complete availability and
expertise in proving the below listed
services.
For
any further information, please contact our customer
offices.
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After Sales Support
A series of after-sales services guarantee
Movicon users with constant updates and leading-edge
technology
Technical support is provided directly by Progea, the
product designers and producers. This guarantees the user
high quality, reliability and quick delivery support
services. Updates can be downloaded free of
charge from the Internet or by email.
Training
Progea organizes
tailor-made training courses on request for all
those companies needing it. These
courses have a fixed daily rate, independent
from the number of company members
participating.
Free workshops and seminars are organized for Solution Providers and program developers
Workshop
Progea organizes Workshops
and Seminars exclusively designed and reserved for Movicon
integrators on prefixed date schedule. These
courses may be general or thematic.
Click
here to check out and book a place in any of
the scheduled workshops or seminars.
Support
Contracts
Support contracts can be obtained by any company wishing
on-line telephone support, on-hand every working day
of the week, and access to the FTP website for
downloading application examples and new
drivers.
Newsletter
The Mailing List service
keeps all Movicon user subscribers regularly updated
on the latest product innovations. Monthy
newsletters keep Movicon users constantly informed
on Progea news and services and the Progea website
pages are the most efficient tools to use for
getting up-to-date information, which is always
available for consultation 24 hours a
day.
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Drivers by specification
Even
though a SDK kit can be provided for those
developers wishing to create their own drivers, the Progea
Team is also on hand to design non-standard
communication drivers based on customer
specifiation.
Support
The Progea technicians are
on hand to provide Progea partners with support
services to solve automation problems with effective
solutions based on their vast and expert
experience.
Engineering
Assistance
To
assist customers and partners in the best way
possible, Progea will create special custom
applications by developing or by getting Movicon
developed according to customer or partner
specifications.
Web Support Center
Progea dedicates
a great deal of its resources to supporting
customers via Web. The Progea website has a 24
hour-a-day support section aimed at providing
its clients with all the tools they need along with
a rich and precious source of useful information on
developing applications with Movicon.
The Web Support Center includes:
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