Contacts

Progea offers you the best needs-based solutions. Write us and ask for advice

The Progea Offices:
How to reach us

In Italy

Via D’Annunzio 295,I-41123 Modena – Italy

E-mail:

Phone: +39 059 451060

Fax: +39 059 451061

Via xx Settembre, 30 I-20025
Legnano

E-mail:

Phone: +39 059 451060

Fax: +39 059 451061

Marktplatz, 8 / Piazza Mercato, 8
IT 39043 Klausen / Chiusa (BZ)

E-mail:

Phone: +39 0472 694050

In the World

Via Sottobisio 28 – 6828 Balerna (CH)

E-mail:

Phone: +41 91 96 76 610

Fax: +41 91/96 76 611

Marie-Curie Str., 12 D-78048 VS Villingen

E-mail:

Telefono: 49 (0) 7721 / 99 838 0

Fax: +49 (0) 7721 / 99 838 11

2380 State Road 44, Suite C – Oshkosh, WI 54904

E-mail:

Phone:+1 (888) 305-2999

Fax: +1 (920) 312-7789

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Need technical support?

The Progea Techical Support Service is composed of highly qualified experts working in close connection with the Progea Developer Team. In order to ensure an effective and efficient service to all users, the support service is regulated by specific procedures. Please refer to Service Access terms.

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  • Risorsa 20 +39 059 451060

Access service

The Technical Support Services are reserved for customers who have a least one valid Editor License.

The Progea Technical Support Services are run by a team of highly qualified expert engineers who work alongside the Progea R&D department. The support services are regulated by a system to ensure that users get the best out of them. This system ensures that customers, the Movicon users, have full accessibility to these services and kept informed on the ongoing technical support procedures. In order for these services to function effectively and efficiently, these procedures should be respected with the full collaboration of those involved to the best interests of all.

Table of Services

Customer Service
NO DEV
DEV
SA Basic
SA PRO
TCK
Web Forum
1st Year
Web Support Portal
1st Year
“Basic” e-mail support service
1st Year
“Pro” phone support service
Remote Access support
Priority Hot Line
“Service Pack” updates
  • NO DEV = Users without development license (Editor).
  • DEV = Users with development license (Editor).
  • SA Basic = Yearly Subscription to Basic Support Service (Service Agreement SA).
  • SA Pro = Yearly Subscription to Professional Support Service(Service Agreement SA).
  • TCK = Users with Pay Per Incident ticket.

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