Open a Support Ticket

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A Support Ticket opens a ‘case’ once the form below has been filled in and submitted.

Open “Case”

Each technical support request is traced and recorded in the Technical Support Database. Each individual problem submitted is given a Case ID number. This ID number will remain assigned to the case until resolved. A new case is opened either upon submission of a filled-in Support Request Form or over the phone (for users enabled with Hot Line access).

Assigning a “Priority”

When opening a technical support case, you must specify its urgency by selecting a priority level. This priority level will then be assessed and confirmed or changed by the Progea technical support team accordingly.

Closed “Case”

Cases will remain open until resolved. The client will be informed by e-mail when case is closed.

The Technical Support Service is available only to registered Movicon users according to the prefixed modes. The Support Ticket Service is reserved only for registered customers who own a Movicon Editor License. When you need to contact the support services call one of the phone numbers listed and quote your case ID number.