Opening Support Tickets

Support Service Access

Subscribe to a Service Agreement (SA) packet based on which access modality you wish to use to open a Technical Support ticket.

  • Fill in and submit the form below to open a Ticket for the Support Team.  This ticket will be defined as “Case” with a progressive ID number in the traceability system.
  • A priority level can be specified for the opened “Case”,
  • The “Case” will remain open and managed until the reported problem has been solved.  The customer will be informed by email when the “Case” is closed.
  • The Support Service should be contacted for any communications regarding the opened “Case” by always referring to its ID number.
  • The service is regulated by the Service Agreement and is reserved to users who have an Editor License. 

Open a Support Ticket

Please fill in each field of the form below: