Alarm dispatcher error

Alarm dispatcher error

  • 27 dicembre 2019 alle 7:39 am #35245
    Praveenraj
    Partecipante

    Hi,
    I configured the alarm dispatcher with some users yesterday, Then i started the runtime in trial mode, so it is turned off in 2 hours, Now i changed the threshold points for that notification but still the old messages are going to the users, so deleted the messages and users i configured, but still messages are going with yesterday timestamps, i do not know, how to stop it.
    In properties i changed the redundancy max pending transmit messages to 1 and enabled the skip history data synchronization but still messages are dispatching, Any other configuration i have to do?

    Regards,
    Praveenraj.k

  • 3 gennaio 2020 alle 11:08 am #35273
    ThomasIslera
    Partecipante

    Hi Praveenraj,
    I don’t think you should touch those redundancy parameters. I’d leave the default settings.
    You can check the logs for retrieve eventual errors.
    Have you configured the notifications to be local in the AD or have you connected the server to read the notifications directly from the alarms?
    Regards
    Tom

  • 3 gennaio 2020 alle 12:44 pm #35279
    Praveenraj
    Partecipante

    Hi Thomasislera,
    I configured notifications in local in the AD, I checked the log the same event repeated ‘n’ number of times. I don’t know why this happened, but the messages are going continuously. Even I deleted the event and Users that I Configured, but still, the messages are going. what can be done for solving this error?

    Regards,
    Praveenraj.k

  • 8 gennaio 2020 alle 10:03 am #35316
    73David
    Partecipante

    Hi Praveenraj,

    Maybe there are more then one concurrent instances of the alarm dispatcher. Maybe you left it running from the top ribbons in the Movicon development environment?

    Regards
    David

  • 8 gennaio 2020 alle 10:22 am #35319
    Praveenraj
    Partecipante

    Hi David,
    I stopped the Alarm Dispatcher in the ribbon. When I turn ON the alarm dispatcher server, the Same SMS is going continuously.

    Regards,
    Praveenraj.k

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